Legal notice
| Dealer | Tamaya Products Ltd. |
| Director of Operations | Makiyo Tamai |
| Postal code | 〒044-0078 |
| Address | 63-25 Kabayama, Kutchan-cho, Abuta-gun, Hokkaido |
| Possible fees other than the product price | Shipping fee, transfer fee, cash on delivery fee, etc. |
| Money Transfer Period | If we do not receive payment confirmation within one week from the order confirmation date, the order will be cancelled. However, for reserved products, the expiry date will be determined separately. |
| Defects | In the case of defective products, please contact us within one week from receiving the product. Be sure to check the contents as soon as the product arrives. If you have any problems, please contact us through the Inquiry form. Please note that we will not provide replacements or accept returns in the following cases. |
| Sales volume | Not set unless otherwise noted. |
| Delivery time | As a general rule, we will ship your order within 1-3 business days after receiving your order, excluding Saturdays, Sundays, and holidays. We do not carry out shipping operations on Saturdays, Sundays, or public holidays. Orders placed on Saturdays, Sundays, and holidays will be shipped the next business day or the day after. |
| Payment method |
Shopify Pay・PayPal・Apple Pay・Google Pay・GENTEMSTICK Niseko Showroom |
| Payment deadline | Shopify Payments・PayPal・Apple Pay・Google Pay: Same day GENTEMSTICK Niseko Showroom: On the day of pickup If you wish to pay at the GENTEMSTICK Niseko Showroom, please be sure to contact us by email at「support@gentemstick.com」at least one week before your planned visit. If you do not contact us, your order may not be ready by the time of your visit. If we do not hear from you by the end of January about the date of your planned visit, your order will be cancelled. |
| Expiration date | Within 7 days after the product arrives |
| Returning postage | In the case of defective products, incorrect delivery, etc., we will be responsible for the cost. In the case of a customer's request, the customer will be responsible for the cost. If it is difficult to obtain a replacement product or if it takes time, we will issue a refund. Regarding returns: We cannot accept returns unless the item is defective. If the product is defective, please contact us within one week of receiving the product. Return shipping fee We will pay the shipping fee for returning defective items. |
| Trading or Service Name | GENTEMSTICK |
| Telephone number | 0136-55-7208 |
| Public email address | support@gentemstick.com |
| Homepage address | gentemstick.com |