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Privacy Policy・Terms of Service

In order for you to use the GENTEMSTICK WEB site with peace of mind, the following is an explanation of the personal information that GENTEMSTICK / Tamaya Products Ltd. receives and stores.

Privacy Policy
Tamaya Products Ltd. (hereinafter referred to as "GENTEMSTICK") has established the following privacy policy (hereinafter referred to as the "Privacy Policy"). This Privacy Policy sets forth GENTEMSTICKs policy for the use and management of personal information in the course of its business operations. In order for you to use our services with confidence, we believe it is of the utmost importance to comply with laws and regulations regarding the protection of personal information and to ensure the appropriate collection, use, and management of such information within GENTEMSTICK.

1 Personal Information
In this Privacy Policy, "personal information" means one or more of the following: customer ID, name, gender, e-mail address, telephone number, address, date of birth, company name, department name, title, password, shipping address information, browsing history and transaction history with our website, online store, Showroom, and demo center and its contents, other contact information, and product purchase information. 

2 Use of Personal Information
We will use personal information within the scope of the following purposes and the purposes indicated at the time of acquisition, and only to the extent necessary for the performance of our business.
・Customer management
・Sales of products and services of the Company and third parties
・Implementation of questionnaires
・Notification of matters necessary for the operation of this website
・Advertising and promotion of the Company
・Sending of e-mail newsletters
・To provide information on events and respond to inquiries
・Calculation of charges and billing
・To respond to inquiries and after-sales service.
・Research and analysis of marketing data and development of new services
・Creation of statistical data
・Order confirmation and reference
・Confirmation and reference of product shipment
・Exercise of rights and fulfillment of obligations based on contracts and laws, etc.
3 How we collect personal information and consent to its use
We collect personal information such as name, e-mail address, address, telephone number, etc. only when you voluntarily provide it to us, such as when you register as a member on our website, purchase products through our online store, provide requested information for purchases at our showroom and demo center, or participate in events that we sponsor or co-sponsor. We will not use your personal information for any other purpose. Please be advised that we will only receive and use your personal information for the purposes identified in this Privacy Policy. We may obtain information from outside third parties based on your consent.
4 Management of Personal Information
We have appointed a personal information management supervisor to implement appropriate management of personal information and to guide and promote our company's efforts regarding the protection of personal information.

5 Disclosure of Personal Information
We will not disclose personal information to any third party without consent in a form that allows personal identification, except in cases where personal information is appropriately protected or permitted by the Personal Information Protection Law or other laws and regulations.

6 Provision or Entrustment of Personal Information
In the following cases, we may entrust or provide the handling of personal information entrusted to us by our customers as part of our business to companies that we deem trustworthy and with whom we have concluded confidentiality agreements. These companies may handle your personal information to the extent necessary for the business we have entrusted to them or for the items listed below, but they will not use it for any other purpose.

Outsourcing Companies
We may outsource certain services or operations to third parties/companies (e.g., site construction/operation/administration, order taking, product and catalog delivery, postal and e-mail delivery, data analysis, market research, customer service, etc.).

Group Companies
We may disclose your personal information when we are required to do so by law, regulation, action, or government request for the protection of our customers and our company. We may also disclose personal information when we believe it is appropriate to do so in order to enforce/apply our Terms of Use or other agreements, or to protect/defend the rights, property, or safety of GENTEMSTICK, its employees, customers, or others.

GENTEMSTICK may sell or acquire subsidiaries or business units in the future. In such an event, your personal information will generally be among the corporate assets to be transferred, and will be used in accordance with the privacy policy that was notified or disclosed to you prior to the transaction regarding the business succession (unless you yourself agree to different terms). In the unlikely event that we or substantially all of our assets are acquired by another party, your personal information will be transferred to that other party as a corporate asset.
Your Consent
In the event that your personal information is disclosed to a third party other than as described above, we will contact you to that effect. At that time, the customer may choose not to have his/her information shared with others or disclosed or provided to third parties.
7 Disclosure and Correction of Personal Information
If a customer requests disclosure or correction of his/her own personal information, we will promptly respond to the request within a reasonable scope, following a strict identification procedure. For inquiries or corrections, please contact our Inquiry Desk. Please note that we may charge a separate fee for the disclosure of information. In accordance with the law, in principle, we cannot respond to requests for disclosure or correction of personal information without a request from the customer himself/herself. However, if the customer is a minor and a legal representative such as a person with parental authority makes the request, we will respond to the request for disclosure or correction after confirming the identity of the legal representative.

8 Cessation of Use/Provision of Personal Information
Even in cases where we have obtained the consent of the customer to use or provide such information, if the customer requests that we cease use or provision of such information, we will cease use or provision of such information to a third party. However, please note that we cannot delete information that is minimally necessary for our company's operation. If you wish to make such a request, please contact our Inquiry Desk.

9 How to Request Notification of the Purpose of Use of Personal Information
If you wish to request notification of the purpose of use of your personal information, please contact the Contact Desk.

10 Opinions, Complaints, and Objections Concerning the Privacy Policy
If you have any questions regarding this Privacy Policy or our handling of personal information, please contact our Inquiry Desk.

11 About Security
When personal information is provided through this website, it is encrypted using an industry-standard encryption method called SSL (Secure Sockets Layer) to protect it from unauthorized access by third parties. Personal information deemed necessary by the Company is protected by SSL encryption to ensure its security. In addition, personal information is strictly managed in accordance with our prescribed management standards, and measures are taken to prevent access to, loss, destruction, alteration, leakage, and virus infection of personal information by installing firewalls and developing anti-virus measures.
12 Information to be input for online payment
Sites that accept online payments through this site have their own privacy policies and data collection rules that are independent from ours. You are expected to enter your personal information, credit card information, and bank account information necessary for payment. As a cessation measure for the transmission of personal information by our customers, we use an encryption technology called Secure Sockets Layer (SSL) that encrypts all order details.
13 Collection and Use of Non-Personal Information
Whenever you access our site through the Internet, we automatically receive the IP address belonging to your computer, but not your name or e-mail address. We use IP addresses to help us locate and resolve problems with our servers and to administer the site. We also use cookies, which are small files that a website leaves on a user's hard drive. This makes it easier for you to subsequently use our site. For example, we use cookies to store products in your shopping cart until you check out, even while you are browsing other pages on our site. We also collect data on the most popular and least popular pages on our site to help us create a site that is more responsive to your needs. We, our advertisers, and their servers may also use cookies, as well as files called "web beacons" or "clear gifs" in an anonymous form to track the popularity and customer response to advertisements and promotions on our site. However, we do not use this technology to collect personal information. We may use a tracking URL in email newsletters we send to you that is linked to content on the GENTEM site. We use the click data collected here to understand your interest in particular topics and to evaluate the effectiveness of our communications with you.
13-1. Cookie Collection and Use Purposes
We use cookies to improve site functionality, analyze site usage, conduct marketing activities, and provide more personalized services.
・Number of page views and visits
・Site usage, traffic information, and performance data
・How web pages are accessed (e.g., direct access, referrer information, search terms)
・Participation in offers and promotions
・Other information about user behavior. 13-2.
13-2. Cookie Information Sharing with Third Parties
We may share cookie-related information with third parties for marketing and advertising purposes. However, personally identifiable information may be shared after anonymization or aggregate processing.
13-3. How to Manage Cookies
You may refuse to accept cookies by changing the settings on your browser. However, some features of the site may not function properly if cookies are disabled; please refer to your browser's help documentation for information on how to manage cookies.
14 About Google Analytics
Some of our pages use Google Analytics, a service provided by Google, to help us understand how our customers visit our site. When you use Google Analytics on our site, Google collects, records and analyzes your visits to our site based on cookies issued by us. The information collected, recorded, and analyzed by Google Analytics does not contain any information that identifies you as a specific individual and does not constitute personal information under the Act on the Protection of Personal Information. Google Analytics does not collect, record, or analyze any personally identifiable information. Such information will be managed by Google Analytics in accordance with its privacy policy.
You may opt out of our use of Google Analytics to collect information about you by disabling Google Analytics in your browser's add-on settings. You can disable Google Analytics by downloading and installing the "Google Analytics Opt-Out Add-on" from the Google Opt-Out Add-on Download page and changing your browser's add-on settings. If you disable Google Analytics, Google Analytics will also be disabled on other websites you visit, but you can re-enable Google Analytics by reconfiguring your browser add-on. Please refer to the Google Analytics site for an explanation of the Google Analytics Terms of Use and to Google's site for an explanation of Google's Privacy Policy.
Google Analytics Terms of Use:
Google's Privacy Policy:
Google Analytics opt-out add-on:
15 Providing Information or Links to Business Partners
Our partners and third-party sites that you may access through this site have their own privacy policies and data collection practices that are independent from ours. We assume no obligation or liability for these independent terms or activities.
16 Updating the Privacy Policy
In order to protect personal information, the Company may revise this Privacy Policy from time to time in response to changes in laws and regulations or as necessary. In such cases, the latest Privacy Policy will be posted on this website.
17 Handling of Disputes, etc.
In the event of any dispute regarding this matter, the Tokyo District Court shall be the court of exclusive jurisdiction for the handling of disputes.