GENTEMSTICK STORE by NIESKO SHOWROOM

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Shopping Guide

Shipping fee and delivery

DomesticShipping Fee

Free shipping for purchase above ¥20,000


Hokkaido Hokkaido ¥1,188
Tohoku Aomori, Iwate, Akita ¥864
Miyagi, Yamagata, Fukushima ¥756
Kanto Ibaraki, Tochigi, Gunma, Saitama, Chiba, Tokyo, Kanagawa ¥756
Chubu Niigata, Fukui, Ishikawa, Toyama, Shizuoka, Yamanashi, Nagano, Aichi, Gifu ¥756
Kinki Mie ¥756
Wakayama Shiga, Nara, Kyoto, Osaka, Hyogo ¥864
Chugoku Okayama, Hiroshima, Tottori, Shimane, Yamaguchi ¥972
Shikoku Kagawa, Tokushima, Ehime, Kochi ¥1,080
Kyushu Fukuoka, Saga, Nagasaki, Oita, Kumamoto, Miyazaki, Kagoshima ¥1,188
Okinawa Okinawa ¥1,296
Delivery time Delivery time will depend on the location and/or time of order. We will ship within 1-3 business days (weekend and national holidays not included).

If delivery date is not specified, we will ship with the shortest delivery possible.
Specified delivery date Delivery dates can be specified between 4 and 10 days after order date (We do not ship on weekends).
Specified delivery time Morning / 12-2pm / 2-4pm / 4-6pm / 6-8pm / 8-9pm
InternationalCost Shipping fee + Insurance fee (Please cover customs duties and taxes when you receive the items.)
Shipping fee With board purchase Fee depends on the shipping destination

Asia ¥16,200
North America / Oceania ¥21,600
Europe ¥32,400

*Above fee applies for ¥80,000 purchase or more
*Same fee applies for board + other goods purchase

Please select and add to cart your location from the "Shipping area" menu when purchasing your board.
Without board purchase Shipping fee will depend on the weight of the items

Price list (EMS)
Insurance If the EMS is damaged or if any items are missing, the insurance will cover the damages for up to ¥2,000,000. Insurance fee is free for up to ¥20,000 purchases and additional ¥50 for every ¥20,000 purchases will be added as insurance fee.

Example:
Purchase price Insurance fee
Up to ¥20,000 ¥0
Up to ¥40,000 ¥50
Up to ¥60,000 ¥100

Insurance price list
Delivery time Shipping timing will depend on the shipping destination and order time, but items will be shipped within 1-3 business days (except weekends and national holidays)

Estimated delivery time

Payment

Credit Card (Paypal)Overview You can use your credit card via online payment system "PayPal".
You may need to register as a PayPal user to proceed with the transaction.
You will need an email address and credit card to register as a PayPal member.

About PayPal
Join PayPal
Accpeted credit cards
Payment method One time payment only
Payment commission None
Payment on DeliveryOverview Commissions applies for payment on delivery. Please pay directly to the deliverer at the time of delivery.
Payment on delivery is available for purchases up to ¥300,000.
Commission
¥1-¥9,999 ¥324
¥10,000 - ¥29,999 ¥432
¥30,000 - ¥99,999 ¥648
¥100,000 - ¥300,000 ¥1,080

Returns and Replacements

Cancellation Cancellation after order confirmation will be accepted for defective products only.
Please contact us within 7 days of delivery if any defective items are found in the purchased goods.
In case a defective product is found We will exchange with the same item provided that this item is available.
If the item is no more available, we will refund the full amount of purchase.
Return shipping fee We will cover the shipping costs for shipping back a defective product.
Shipping cost will be covered by customer for any other return shipping reasons.
Note Returns and replacements will not be accepted in cases listed below.
- 8 or more days have passed since delivery of products
- Used or worn articles
- Damages occurred after delivery of products
- Tags and/or labels lost or taken off

Contacts

Address Tamaya Products Inc.
Sales & marketing div.
3-1 Akamatsu-cho Chigasaki Kanagawa 253-0013, JAPAN
TEL +81 467-84-7681
FAX +81 467-84-7687
E-Mail Contact us