Your shopping cart is empty!
- Home
- /
- Shopping Guide
Shopping Guide
Shipping fee and delivery
| Domestic | Shipping Fee |
¥550 within all JapanFree shipping for purchase above ¥5,000 |
|---|---|---|
| Delivery time | Delivery time will depend on the location and/or time of order. We will ship within 1-3 business days (weekend and national holidays not included). If delivery date is not specified, we will ship with the shortest delivery possible. |
|
| Specified delivery date | Delivery dates can be specified between 4 and 7 days after order date (We do not ship on weekends). | |
| Specified delivery time | Morning / 2-4pm / 4-6pm / 6-8pm / 8-9pm |
| International | Cost | Shipping fee + Insurance fee (Please cover customs duties and taxes when you receive the items.) | ||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| Shipping fee | With board purchase | Fee depends on the shipping destination
*Above fee applies for ¥80,000 purchase or more *Same fee applies for board + other goods purchase Please select and add to cart your location from the "Shipping area" menu when purchasing your board. |
||||||||
| Without board purchase | Shipping fee will depend on the weight of the items Price list (EMS) |
|||||||||
| Insurance | If the EMS is damaged or if any items are missing, the insurance will cover the damages for up to ¥2,000,000. Insurance fee is free for up to ¥20,000 purchases and additional ¥50 for every ¥20,000 purchases will be added as insurance fee. Example:
Insurance price list |
|||||||||
| Delivery time | Shipping timing will depend on the shipping destination and order time, but items will be shipped within 1-3 business days (except weekends and national holidays) Estimated delivery time |
|||||||||
Payment
| Credit Card (Paypal) | Overview | You can use your credit card via online payment system "PayPal". You may need to register as a PayPal user to proceed with the transaction. You will need an email address and credit card to register as a PayPal member. About PayPal Join PayPal |
|---|---|---|
| Accpeted credit cards |  |
|
| Payment method | One time payment only | |
| Payment commission | None |
| Payment on Delivery | Overview | Commissions applies for payment on delivery. Please pay directly to the deliverer at the time of delivery. Payment on delivery is available for purchases up to ¥300,000. |
|||||||
|---|---|---|---|---|---|---|---|---|---|
| Commission |
|
Returns and Replacements
| Cancellation | Cancellation after order confirmation will be accepted for defective products only. Please contact us within 7 days of delivery if any defective items are found in the purchased goods. |
|---|---|
| In case a defective product is found | We will exchange with the same item provided that this item is available. If the item is no more available, we will refund the full amount of purchase. |
| Return shipping fee | We will cover the shipping costs for shipping back a defective product. Shipping cost will be covered by customer for any other return shipping reasons. |
| Note | Returns and replacements will not be accepted in cases listed below. - 8 or more days have passed since delivery of products - Used or worn articles - Damages occurred after delivery of products - Tags and/or labels lost or taken off |
Contacts
| Address | Tamaya Products Inc. 63-25 Kabayama Kutchan Abuta Hokkaido 044-0078 JAPAN |
|---|---|
| TEL | +81 136-22-5581 |
| FAX | +81 136-22-5589 |
| Contact us |