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Privacy Policy

Privacy Policy
This Privacy Policy ("Policy") explains how information about you is collected, used, and disclosed by Gentemstick when you access or use our websites or other online or mobile services or applications ("Services"), sign up to become an Gentemstick member, shop in our stores, sign up for activities and events, or otherwise interact with us. We may supply different or additional notices of our information practices specific to certain programs or activities.
Collection of Information
Information You Provide to Us. 

We collect information you provide directly to us. For example, we collect information when you become a member; create an online account or profile; use the interactive areas and features of our Services; make a purchase or rental; sign up for contests, promotions, mailing lists, events or recreational activities; and when you email, call, or otherwise communicate with us. The types of information we may collect include:

  • Personal Identification Information, such as your name, address, phone number, fax number, email address, passwords and information about your interests and preferences.
  • Transaction Information, such as your name, billing address, shipping address, phone number, email address, credit card information, and transaction history.

Information We Collect When You Use Our Services.

We may also automatically collect information about you when you access or use the Services, including:

    • Log Information: We obtain information about your use of our Services, including the type of browser you use, access times, pages viewed, your IP address and the page you visited before navigating to our Services.
    • Device Information: We collect information about the computer or mobile device you use to access our Services, including the hardware model, operating system and version, unique device identifiers, and mobile network information.
    • Information Collected by Cookies and other Tracking Technologies: We may use cookies, web beacons, and other tracking technologies to collect information about you and your interaction with our Services, including information about your browsing behavior, purchase behavior, and other engagement with the Services. We use this information in one or more of the ways described in the "Use of Information" section below. Most web browsers are set to accept cookies by default, but you can usually change your browser settings to remove or reject cookies.

Information We Collect from Other Sources.

    We may also receive personal information about you from other sources and combine or link that with information we have about you.
Use of Information
We use the information we collect about you for a variety of purposes, for example, to:

  • provide and deliver products and services, process and complete transactions and send you related information, including purchase confirmations, invoices, updates, security alerts, recall notices and support and administrative messages;
  • provide, maintain, and improve the Services;
  • respond to your comments and questions and provide customer service;
  • communicate with you about Gentemstick and partner products, services, offers, promotions, news, upcoming events, and other information we think will be of interest to you;

We may store and process information in Japan and other countries.
Sharing of Information
We may share personal information about you outside of Gentemstick, including as follows:

  • with third parties who complete transactions or perform services on our behalf;
  • in connection with, or during negotiations of, a corporate business transaction, such as a merger or acquisition of all or a portion of our business to another company, joint venture, corporate reorganization, insolvency or bankruptcy, financing or sale of company assets;
  • if we have a good faith belief that disclosure is reasonably necessary to comply with any applicable law, regulation, legal process or governmental request; to enforce our agreements, policies, and terms of use; and to protect Gentemstick, our members, our customers, or any other person from harm; and
  • with your consent.

We may also share aggregated, non-personally identifiable information about you.
Gentemstick takes reasonable measures, including administrative, technical, and physical safeguards, to protect information about you from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction.
Your Choices
Your Information.

You may update or correct information about you by logging into your online account or contacting us to the information provided below. You may also email us if you wish to deactivate your account, but note that we may retain information about you for legitimate business purposes or as required by law.
Changes to this Policy
Gentemstick may change this Policy from time to time. We encourage you to review the Policy to stay informed about our information practices and the ways you can help protect your privacy.
Contact Us
If you have any questions, comments or concerns about this Policy or about our privacy practices, please contact us using the information below.

Tel: (+81) 136-22-5581